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In a call center or contact center environment, the call is then typically answered by a telephone system known as an automatic call distributor (ACD) or private branch exchange (PBX). The subsequent routing of the call may be done in many ways, ranging from simple to complex depending on the needs of the owner of the toll-free number.
A toll-free telephone number or freephone number is one number that is billed for all arriving calls. For the calling party, a call to a toll-free number from a landline is free of charge. A toll-free number is identified by a dialing prefix similar to an area code. The specific service access varies by country.
While "call before you dig" and the 8-1-1 phone number is the primary awareness campaign in the United States, Canada has switched to "click before you dig" to emphasize online locate requests and contacting one-call centers virtually rather than calling. [21] [22] August 11 is National Safe Digging Day. [23]
To dial a number such as "3R122" meant making a request to the operator the third party line (if making a call off your own local one), followed by turning the telephone's crank once, a short pause, then twice and twice again. [10]
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