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"One of the best examples comes from one of the best digital companies on the planet, Amazon," he revealed. "If you need support, the customer will be promoted to answer a series of questions ...
In a call center or contact center environment, the call is then typically answered by a telephone system known as an automatic call distributor (ACD) or private branch exchange (PBX). The subsequent routing of the call may be done in many ways, ranging from simple to complex depending on the needs of the owner of the toll-free number.
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