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Comcast's executive vice president, David Cohen, admitted the company needed to improve their customer service. [246] On August 8, 2016, an official Comcast employee confirmed that Comcast was changing native 1080i channels to the 720p60 format. "Official Employees are from multiple teams within Comcast: Product, Support, Leadership." [247]
Xfinity Voice (formerly Comcast Digital Voice) is a Voice Over IP cable telephony service that was launched in 2005 in some markets, [73] and to all of Comcast's markets in 2006. Comcast's older service, Comcast Digital Phone, continued to offer service for a brief period, until Comcast shut it down around in late 2007. [74]
With over 32 million customers in 41 states as of 2022, [5] [1] it is the largest cable operator in the United States by subscribers, [6] just ahead of Comcast, and the largest pay TV operator ahead of Comcast and AT&T. [7] Charter is the fifth-largest telephone provider based on number of residential lines.
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