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Help desk and incident reporting auditing is an examination of the controls within the help desk operations. The audit process collects and evaluates evidence of an organization's help desk and incident reporting practices, and operations.
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The Help desk is a page where Wikipedia users ask questions about using and editing Wikipedia. Wikipedia does not have a true Internet forum feature with threaded discussion capability, such as you have probably seen on many popular sites such as Google Groups. Instead, the Help desk is an ordinary wiki page, and users type questions and ...