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Help desk software automates tasks such as: ticket categorization and prioritization, ticket routing, alerts and notifications, ticket status management, and so on. With the right help desk solution, the workload is cut down as many tasks such as issue tracking, assigning, and ticket management can be automated.
An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues. Issue tracking systems are generally used in collaborative settings, especially in large or distributed collaborations, but can also be employed by ...
Jira implements the Networked Help Desk API for sharing customer support tickets with other issue tracking systems. License. Jira is a commercial software product that can be licensed for running on-premises or available as a hosted application.
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Comparison of issue-tracking systems. Notable issue tracking systems, including bug tracking systems, help desk and service desk issue tracking systems, as well as asset management systems, include the following. The comparison includes client-server application, distributed and hosted systems.
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