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  2. Exit interview - Wikipedia

    en.wikipedia.org/wiki/Exit_interview

    An exit interview is a survey conducted with an individual who is separating from an organization or relationship. Most commonly, this occurs between an employee and an organization, a student and an educational institution, or a member and an association.

  3. Semi-structured interview - Wikipedia

    en.wikipedia.org/wiki/Semi-structured_interview

    Since a semi-structured interview is a combination of an unstructured interview and a structured interview, it has the advantages of both. The interviewees can express their opinions and ask questions to the interviewers during the interview, which encourages them to give more useful information, such as their opinions toward sensitive issues, to the qualitative research.

  4. Bona fide occupational qualification - Wikipedia

    en.wikipedia.org/wiki/Bona_fide_occupational...

    In employment law, a bona fide occupational qualification (BFOQ) (US), bona fide occupational requirement (BFOR) (Canada), or genuine occupational qualification (GOQ) (UK) is a quality or an attribute that employers are allowed to consider when making decisions on the hiring and retention of employees—a quality that when considered in other contexts would constitute discrimination in ...

  5. Discrimination - Wikipedia

    en.wikipedia.org/wiki/Discrimination

    Age discrimination in hiring has been shown to exist in the United States. Joanna Lahey, professor at The Bush School of Government and Public Service at Texas A&M, found that firms are more than 40% more likely to interview a young adult job applicant than an older job applicant. [18]

  6. Quality management - Wikipedia

    en.wikipedia.org/wiki/Quality_management

    The influence of quality thinking has spread to non-traditional applications outside of walls of manufacturing, extending into service sectors and into areas such as sales, marketing and customer service. [10] Statistical evidence collected in the banking sector shows a strong correlation between quality culture and competitive advantage. [11]

  7. Interview (research) - Wikipedia

    en.wikipedia.org/wiki/Interview_(research)

    An interview in qualitative research is a conversation where questions are asked ... it is the interviewer's job to strike a balance between ambiguity and specificity ...

  8. Employment - Wikipedia

    en.wikipedia.org/wiki/Employment

    In sales jobs and real estate positions, the employee may be paid a commission, a percentage of the value of the goods or services that they have sold. In some fields and professions (e.g., executive jobs), employees may be eligible for a bonus if they meet certain

  9. Customer engagement - Wikipedia

    en.wikipedia.org/wiki/Customer_engagement

    Customer self-service: Help them create a customer service FAQ in wiki or blog format. Create a blog where technical support staff and customers can communicate directly. Product co-development: Create a blog where product developers and consumers can communicate directly.

  1. Related searches customer service definition for job interview

    customer service definition for job interview answerscustomer service definition