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Customer service is the assistance and advice provided by a company to its customers. Learn about different types of customer service, such as in-person, online, automated, and AI-based, and how to measure customer satisfaction and loyalty.
Customer Service Job Description. Christine Rochelle. Updated July 14, 2016 at 9:08 PM. Customer service is a tough industry to work in, but with the right skills you can be successful and reap ...
Learn about the role, skills, and salary of customer service representatives (CSRs), who interact with customers to handle complaints, process orders, and provide information. CSRs may work in call centers, retail, or online platforms.
A service-level agreement (SLA) is an agreement between a service provider and a customer that defines the quality, availability, and responsibilities of the service. Learn about the components, types, and metrics of SLAs in different contexts, such as IT, telecom, and finance.
Learn about the role, responsibilities, and qualifications of an account manager, who is a person who works for a company and manages sales and relationships with particular customers. Find out how account managers differ from key account managers and global account managers, and what models and associations are related to this field.
Customer success is a strategy to ensure customers achieve their desired outcomes with a product or service. It involves metrics, sub-functions, tools, and roles to enhance customer satisfaction and lifetime value.
Consumer protection is the practice of safeguarding buyers of goods and services against unfair practices in the marketplace. It is linked to the idea of consumer rights and to the formation of consumer organizations, which help consumers make better choices and pursue complaints against businesses.
Learn about the definition, dimensions, realms, and design of customer experience, the totality of customer responses during all stages of the consumption process. Find out how customer experience differs from customer service and customer satisfaction, and how it affects loyalty and brand value.