Ad
related to: exceptional customer service definition
Search results
Results From The WOW.Com Content Network
A quality management system (QMS) is a collection of business processes focused on consistently meeting customer requirements and enhancing their satisfaction. It is aligned with an organization's purpose and strategic direction (ISO 9001:2015). [1]
Net promoter score (NPS) is a market research metric that is based on a single survey question asking respondents to rate the likelihood that they would recommend a company, product, or a service to a friend or colleague. [1]
Awards and decorations of the United States government are civilian awards of the U.S. federal government which are typically issued for sustained meritorious service, in a civilian capacity, while serving in the U.S. federal government.
Structured ASIC design (also referred to as "platform ASIC design") is a relatively new trend in the semiconductor industry, resulting in some variation in its definition. However, the basic premise of a structured ASIC is that both manufacturing cycle time and design cycle time are reduced compared to cell-based ASIC, by virtue of there being ...
Service failures occur when service delivery falls short of customer expectations. Service failures are profoundly different to product failures in that service failures are far more personal with psychological outcomes. In the event of a service failure, customers will often seek to attribute blame.
Brody and Mills [1997] argue that this population of students "could be considered the most misunderstood of all exceptionalities". [12] In each situation, the twice-exceptional student's strengths help to compensate for deficits; the deficits, on the other hand, make the child's strengths less apparent [13] although as yet there is no empirical research to confirm this theory.
Leaving some change on the restaurant table is one way of giving a gratuity to the restaurant staff. A gratuity (often called a tip) is a sum of money customarily given by a customer to certain service sector workers such as hospitality for the service they have performed, in addition to the basic price of the service.
The Lean value stream is a diagrammatic representation of the sequence of activities required to design, produce, and deliver a good or service to a customer. Despite the similarity in name to the Business Architecture value stream, the Lean value stream’s primary purpose is to document, analyze, and improve the flow of information or ...