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Capillary Technologies is an international SaaS technology company. Capillary's primary product is its cloud-based customer loyalty / customer engagement and e-commerce platform, Intelligent Loyalty. Capillary also offers loyalty and other marketing consulting services. Capillary Technologies was founded in Bangalore in 2008.
The eCRM or electronic customer relationship management coined by Oscar Gomes encompasses all standard CRM functions with the use of the net environment i.e., intranet, extranet and internet. Electronic CRM concerns all forms of managing relationships with customers through the use of information technology ( IT ).
Service-Ability is a structured idea that focuses on the people and is underpinned by an understanding of morale ( esprit de corps or team spirit ). High morale is universally recognized as being necessary for successful human endeavour, especially in the military context: it sustains purpose and, in both the military and in non-military ...
Scene+ (formerly Scene) is a Canadian loyalty program established in 2007. It is owned by Scene LP, which is jointly owned by Galaxy Entertainment, a subsidiary of Cineplex Inc., [1] Scotiabank, and Empire Company . Members earn points via purchases of tickets and concessions at Cineplex-owned cinemas and entertainment centres, as well as via ...
A loyalty program is a marketing strategy designed to encourage customers to continue to shop at or use the services of a business associated with the program. A loyalty program typically involves the operator of a particular program set up an account for a customer of a business associated with the scheme, and then issue to the customer a loyalty card (variously called rewards card, points ...
Webloyalty is an online marketing company, part of Affinion Group, [1] that runs reward programmes 'Shopper Discounts & Rewards' and 'Complete Savings'. [2] These programmes require a monthly subscription in return for access to discounts similar to those on a cashback website. Previously, Webloyalty's marketing practices have attracted ...
Customer support. Customer support is a range of consumer services to assist customers in making cost-effective and correct use of a product. [9] It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [9] These services may even be provided at the place in which the ...
Cause-related loyalty marketing is a recent trend in cause marketing. As the name implies, it is the marriage of cause marketing and loyalty programs. Cause marketing occurs when for-profit companies join forces with nonprofits to promote a cause. Recent examples include Nike, Inc. partnering with Livestrong, athlete Lance Armstrong ’s cancer ...