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Customer service is the assistance and advice provided by a company through phone, online chat, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [1] but towards the end, the idea of a well-performed service is that of increasing revenues.
PT Perusahaan Listrik Negara (Persero) ( lit. 'State Electricity Company', abbreviated as PLN) is an Indonesian government-owned corporation which has a monopoly on electric power distribution in Indonesia and generates the majority of the country's electrical power, producing 176.4 TWh in 2015. [2] [3] It was included in the Fortune Global 500 ...
v. t. e. Customer relationship management ( CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information. [1] CRM systems compile data from a range of different communication channels, including a company's website, telephone (which ...
Customer satisfaction is a term frequently used in marketing to evaluate customer experience. It is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products ...
PT ASDP Indonesia Ferry (Persero) is an Indonesian state-owned passenger ferry operator. The company is headquartered in Central Jakarta and has 29 branches in 4 regional offices across Indonesia. As of 2020, it operates 160 ships throughout Indonesia, [1] serves 49 million passengers, [2] making it one of the largest ferry operators in the world.
Customer engagement is an interaction between an external consumer/customer (either B2C or B2B) and an organization (company or brand) through various online or offline channels. [citation needed] According to Hollebeek, Srivastava and Chen (2019, p. 166) S-D logic-Definition of customer engagement is "a customer’s motivationally driven ...
Gojek motorcycle riders in Salatiga, Central Java, Indonesia. The name Gojek comes from the term “Ojek” or motorbike taxis [16] commonly found throughout Indonesia. It was founded in 2010 with 20 motorbike drivers. [17] Gojek app was launched in January 2015, [18] and in less than two years, the app racked up nearly 30 million downloads. [19]
Customer service representatives, customer service advisors, customer service agents, or customer service associates are employees who interact with customers to handle and resolve complaints, process orders, and provide information about an organization’s products and services. They may work in an office with a call center or in retail.
0-674-27660-4. Exit, Voice, and Loyalty (1970) is an influential [1] treatise written by Albert O. Hirschman. The work hinges on a conceptual ultimatum that confronts consumers in the face of deteriorating quality of goods and services: either exit or voice. The framework presented in the book has been applied to topics such as protest ...
Transjakarta Corridor 14. PT. Transportasi Jakarta (TJ, infrastructures and staffs) Transjakarta Corridor 14 is a bus rapid transit corridor in Jakarta, Indonesia, operated by Transjakarta. It serves the route from the Jakarta International Stadium to the Pasar Senen BRT station. The streets that passed by Corridor 14 are along Imam Sapi'ie ...