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Customer service is the assistance and advice provided by a company through phone, online chat, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [1] but towards the end, the idea of a well-performed service is that of increasing revenues.
Process to file a complaint. To file a complaint, a consumer obtains a copy of the Consumer Protection Act. The format for filing a complaint is simple, with guidelines provided for reference. It is advisable to describe the facts and support the claim with comprehensive documentation.