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  2. The Complaints Book - Wikipedia

    en.wikipedia.org/wiki/The_Complaints_Book

    Oskolki (1884) Publisher. Adolf Marks (1901) Publication date. 10 March 1884. " The Complaints Book " ( Russian: Жалобная книга, romanized : Zhalobnaya kniga) is a short story by Anton Chekhov, first published in the No. 10, 10 March [old style] 1884 issue of Oskolki, signed A. Chekhonte (А. Чехонте).

  3. Consumer - Wikipedia

    en.wikipedia.org/wiki/Consumer

    Consumer. A consumer is a person or a group who intends to order, or use purchased goods, products, or services primarily for personal, social, family, household and similar needs, who is not directly related to entrepreneurial or business activities. The term most commonly refers to a person who purchases goods and services for personal use.

  4. Consumer confidence index - Wikipedia

    en.wikipedia.org/wiki/Consumer_confidence_index

    A consumer confidence index ( CCI) is an economic indicator published by various organizations in several countries. In simple terms, increased consumer confidence indicates economic growth in which consumers are spending money, indicating higher consumption. Decreasing consumer confidence implies slowing economic growth, and so consumers are ...

  5. Telephone Consumer Protection Act of 1991 - Wikipedia

    en.wikipedia.org/wiki/Telephone_Consumer...

    The Telephone Consumer Protection Act of 1991 ( TCPA) was passed by the United States Congress in 1991 and signed into law by President George H. W. Bush as Public Law 102-243. It amended the Communications Act of 1934. The TCPA is codified as 47 U.S.C. § 227.

  6. European Consumer Organisation - Wikipedia

    en.wikipedia.org/wiki/The_European_Consumer...

    History. BEUC was created on 6 March 1962 by consumer organisations of Belgium, Luxembourg, France, the Netherlands, Italy and Germany. After working together for a number of years, these organisations decided to create a European association, based in Brussels.

  7. State Consumer Disputes Redressal Commissions (India)

    en.wikipedia.org/wiki/State_Consumer_Disputes...

    A State Consumer Disputes Redressal Commission is an Indian autonomous, statutory and constitutional institution formed as a quasi judicial body at the state and union territory level under Section 2 (44) of the Consumer Protection Act, 2019 to protect the rights of consumers. It is a system of alternate dispute resolution between conflicting ...

  8. Customer to customer - Wikipedia

    en.wikipedia.org/wiki/Customer_to_customer

    Customer to customer ( C2C or consumer to consumer) markets provide a way to allow customers to interact with each other. Traditional markets require business to customer relationships, in which a customer goes to the business in order to purchase a product or service. In customer to customer markets, the business facilitates an environment ...

  9. Voice of the customer - Wikipedia

    en.wikipedia.org/wiki/Voice_of_the_customer

    Voice of the customer. In marketing and quality management, the voice of the customer ( VOC) summarizes customers' expectations, preferences and aversions. A widely used form of customer's voice market research produces a detailed set of customer wants and needs, organized into a hierarchical structure, and then prioritized in terms of relative ...