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They may work in an office with a call center or in retail. [1][2] Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. [3]
Customer support. Customer support is a range of consumer services to assist customers in making cost-effective and correct use of a product. [9] It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [9] These services may even be provided at the place in which the ...
After leaving university, Osborne took a job at Virgin Mobile, where she ended up working for seven years in customer service and social media representative roles. In recognition of her customer service work, her employer rewarded her with a trip to the private island of Virgin Group CEO Richard Branson. [3]