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  2. Help desk software - Wikipedia

    en.wikipedia.org/wiki/Help_desk_software

    Help desk software has a point of contact for customers to send their queries and a ticketing system that tracks and organizes issues for faster resolution. It may also have a feature that aggregates and organizes queries and answers into a knowledge base, such as FAQs or guide articles.

  3. Issue tracking system - Wikipedia

    en.wikipedia.org/wiki/Issue_tracking_system

    An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues.

  4. Comparison of issue-tracking systems - Wikipedia

    en.wikipedia.org/wiki/Comparison_of_issue...

    Comparison of issue-tracking systems. Notable issue tracking systems, including bug tracking systems, help desk and service desk issue tracking systems, as well as asset management systems, include the following. The comparison includes client-server application, distributed and hosted systems.

  5. Jira (software) - Wikipedia

    en.wikipedia.org/wiki/Jira_(software)

    Jira implements the Networked Help Desk API for sharing customer support tickets with other issue tracking systems. License. Jira is a commercial software product that can be licensed for running on-premises or available as a hosted application.

  6. GLPi - Wikipedia

    en.wikipedia.org/wiki/GLPI

    The system's functionalities help IT Administrators to create a database of technical resources, as well as a management and history of maintenances actions. Users can declare incidents or requests (based on asset or not) thanks to the Helpdesk feature.

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  8. Get Support-AOL Help

    help.aol.com/contact

    Get answers to your AOL Mail, login, Desktop Gold, AOL app, password and subscription questions. Find the support options to contact customer care by email, chat, or phone number.

  9. Supportworks - Wikipedia

    en.wikipedia.org/wiki/Supportworks

    Supportworks is an issue tracking system designed for use in help desk and information technology (IT) environments. Two branches of the software are developed concurrently, Supportworks ITSM, a certified ITIL compatible IT service management (ITSM) solution, and Supportworks Helpdesk Professional.

  10. AOL Help

    help.aol.com

    Get answers to your AOL Mail, login, Desktop Gold, AOL app, password and subscription questions. Find the support options to contact customer care by email, chat, or phone number.

  11. Comparison of help desk issue tracking software - Wikipedia

    en.wikipedia.org/wiki/Comparison_of_help_desk...

    This article is a comparison of notable issue tracking systems used primarily for help desks and service desks rather than for bug tracking or project management.

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