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Customer Support is a range of services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [ 1 ]
Particularly those service jobs that have historically been female dominated such as nurses, teachers, early childhood educators, florists, etc. [1] Many occupations blend blue, white, or pink-collar work and are often paid hourly wage-labor, although some professionals may be paid by the project or salaried. There are a wide range of payscales ...
A dead-end job is a job where there is little or no chance of career development and advancement into a better position. If an individual requires further education to progress within their firm that is difficult to obtain for any reason, this can result in the occupation being classified as a dead-end position. [1]
Course content typically includes greeting the customer (either by phone or in person), questioning to understand the customer’s need or problem, listening, confirming understanding, responding with value, using positive language, eliminating jargon, concluding the phone or face-to-face interaction, dealing with angry customers, and the importance of body language and tone of voice.