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  7. Operator assistance - Wikipedia

    en.wikipedia.org/wiki/Operator_assistance

    The telephone operator may also be able to assist with determining what kind of technical difficulties are occurring on a phone line, to verify whether a line is busy (busy line verification, or BLV), or left off the hook, or to break in on a live call to ask the caller to clear the line for an incoming call (busy line interruption, or BLI).