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Customer service is the assistance and advice provided by a company through phone, online chat, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [1] but towards the end, the idea of a well-performed service is that of increasing revenues.
Traveloka. Traveloka is a services and e-commerce site available in multiple languages. Classifying its products and services in the categories of travel, local services, and financial services, [4] the app has been downloaded over 100 million times [2] and has around 40 million monthly active users. It is claimed that the website lists around ...
Gojek's first logo, used until 21 July 2019. Gojek motorcycle riders in Salatiga, Central Java, Indonesia. The name Gojek comes from the term “Ojek” or motorbike taxis [16] commonly found throughout Indonesia. It was founded in 2010 with 20 motorbike drivers. [17] Gojek app was launched in January 2015, [18] and in less than two years, the ...
Service quality. Service quality ( SQ ), in its contemporary conceptualisation, is a comparison of perceived expectations (E) of a service with perceived performance (P), giving rise to the equation SQ = P − E. [1] This conceptualistion of service quality has its origins in the expectancy-disconfirmation paradigm. [2]
Singtel (30.1%) Website. www .telkomsel .com. PT Telekomunikasi Selular, trading as Telkomsel, is an Indonesian telecommunications company founded in 1995. Its ownership is divided between Telkom Indonesia (69.9%) and Singtel (30.1%), which serves as Telkom's consumer services arm starting 1 July 2023 by its management takeover of IndiHome. [1]
PT Perusahaan Listrik Negara (Persero) ( lit. 'State Electricity Company', abbreviated as PLN) is an Indonesian government-owned corporation which has a monopoly on electric power distribution in Indonesia and generates the majority of the country's electrical power, producing 176.4 TWh in 2015. [2] [3] It was included in the Fortune Global 500 ...
Telkom Indonesia is a dominant and largest provider of fixed line services due to owning most of Indonesia's copper network. Telkom also runs telephone exchanges, trunk network and local loop connections for its fixed-line telephones. Currently, Telkom is responsible for approximately 8.3 million telephone lines in Indonesia.
Indonesian ( Bahasa Indonesia; [baˈhasa indoˈnesija]) is the official and national language of Indonesia. [8] It is a standardized variety of Malay, [9] an Austronesian language that has been used as a lingua franca in the multilingual Indonesian archipelago for centuries. Indonesia is the fourth most populous nation in the world, with over ...
The Agency for Language Development and Cultivation (Indonesian: Badan Pengembangan dan Pembinaan Bahasa), formerly the Language and Book Development Agency (Badan Pengembangan Bahasa dan Perbukuan) and the Language Centre (Pusat Bahasa), is the institution responsible for standardising and regulating the Indonesian language as well as maintaining the indigenous languages of Indonesia.
The official language of Indonesia is Indonesian [7] (locally known as bahasa Indonesia ), a standardised form of Malay, [8] which serves as the lingua franca of the archipelago. The vocabulary of Indonesian borrows heavily from regional languages of Indonesia, such as Javanese, Sundanese and Minangkabau, as well as from Dutch, Sanskrit ...