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Government regulators, industry groups and consumer advocates have tried to push back against practices by third-party booking sites that draw frequent customer complaints.
Nationwide, hotel occupancy so far has rebounded to its 2019 levels, according to data provider STR, but employment hasn’t kept pace. That’s not entirely the hotels’ fault: Many workers left ...
A consumer complaint or customer complaint is "an expression of dissatisfaction on a consumer's behalf to a responsible party" (London, 1980). It can also be described in a positive sense as a report from a consumer providing documentation about a problem with a product or service.
In the past, official hotel ratings were the primary factor in booking a hotel, but now, modern consumers also rely on the opinions of previous guests as expressed in online reviews. These reviews, based on personal experiences, have become increasingly important for other travellers when considering where to stay. [31] "
Guests contacted by fraudsters, posing as hotel staff. In 2023, the BBC's Watchdog discovered that guests had been contacted by fraudsters over the official Booking.com messaging system, spoof emails, and WhatsApp resulting in financial loss and leaked customer data.
Airbnb CEO Brian Chesky said the company is working to address customer complaints and safety issues but that there are limitations on what it can do to keep customers safe from issues like carbon ...
In December 2017, Agoda initially refused to give a refund to a customer that booked a non-existent hotel. Agoda eventually paid a refund following a fraud complaint filed with the Thai government. In 2019, Agoda was criticized for difficulties with customers removing their homes from the website. The customers cited customer service issues.
Mrs. & Mr. Faux Leather Luggage Tags. From embroidered lettering to the stylish faux leather material, these luggage tags are perfect for the newlyweds. At under $15, they can be customized to say ...
If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done and so and have been unable to reach a satisfactory resolution, CCTS may be able to help you.
Customer complaints against GoToGate also attracted the attention of CBS News and News.com.au; CBS, when documenting a flight purchase from Illinois to Serbia, highlighted that no representatives responded when the company was called, and News.com.au highlighted how GoToGate refused to transfer a COVID-related refund from Qatar Airways to a ...