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eBay Inc. (/ ˈ iː b eɪ / EE-bay, often stylized as ebay) is an American multinational e-commerce company based in San Jose, California, that brokers customer to customer and retail sales through online marketplaces in 190 markets worldwide.
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Hotham House is a commercial building in Richmond, in the London Borough of Richmond upon Thames, and the UK headquarters of eBay and Gumtree. It is situated on the eastern side of the River Thames, east of Corporation Island, at the junction of the A305 and A307 .
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Some online stores have real-time chat features, but most rely on e-mails or phone calls to handle customer questions. Even if an online store is open 24 hours a day, seven days a week, the customer service team may only be available during regular business hours.
Telephone numbers are of variable length. Local numbers are supported from landlines. Numbers can be dialled with a '0'-lead prefix that denotes either a geographical region or another service. Mobile phone numbers have distinct prefixes that are not geographic, and are portable between providers.
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PayPal became the default payment method used by the majority of eBay users, and the service competed with eBay's subsidiary Billpoint, as well as Citibank's c2it, Yahoo!'s PayDirect, and Google Checkout.
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In individual category rankings, eBay was rated the worst of all the 15 sites on customer service and communication, and average on ease of use. Some respondents stated they would have given eBay a rating of 10, three to five years ago. eBay was rated twelfth out of fifteen in the Recommended Selling Venue category.