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Customer Support is a range of services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [ 1 ]
Customer identity and access management (CIAM) is a IAM technology which helps organizations to manage customer identities, providing security and an enhanced experience. The primary purpose of Customer identity and access management is to help organizations deliver a great experience to customers and to protect their user data.
Quality of service (QoS) is the description or measurement of the overall performance of a service, such as a telephony or computer network, or a cloud computing service, particularly the performance seen by the users of the network.
commissioned according to the needs of his/her service consumers by the service customer from the accountable service provider, rendered individually to a consumer at his/her dedicated trigger, and, finally, consumed and utilized by the triggering service consumer for executing his/her upcoming business activity or private activity.
Levels of service (LOS) is a term in asset management referring to the quality of a given service. Defining and measuring levels of service is a key activity in developing infrastructure asset management plans. [2] [3] [4] Levels of service may be tied to physical performance of assets or be defined via customer expectation and satisfaction.
The Japanese word kaizen means 'improvement' or 'change for better' (from 改 kai - change, revision; and 善 zen - virtue, goodness) without the inherent meaning of either 'continuous' or 'philosophy' in Japanese dictionaries or in everyday use.
A customer advocacy policy encompasses all aspects of customer contact, including products, services, sales and complaints. Some examples of a customer advocacy approach are suggesting a product even if the profit margin is less for the company, setting service call appointments based on the customer's (not the company's) preferred hours, or recommending a competitor's product because it is ...
The two phrases, "customer-premises equipment" and "customer-provided equipment", reflect the history of this equipment.Under the Bell System monopoly in the United States (post Communications Act of 1934), the Bell System owned the telephones, and one could not attach privately owned or supplied devices to the network, or to the station apparatus.