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This is a very specific question but I've tried several forums (including the help desk of the site) and haven't been able to get an answer to what seems to me to be a very simple question. This really should go to people with a background in library science and medical research but I don't see a high level category for that.
AnyDesk is a remote desktop application distributed by AnyDesk Software GmbH. The proprietary software program provides platform-independent remote access to personal computers and other devices running the host application. [8] It offers remote control, file transfer, and VPN functionality.
HP offers the application as a service desk solution that enables IT to work as a single organization, governed by a consistent set of processes to handle service delivery and support quickly and efficiently. [2] After the acquisition, the product has been updated with the following significant changes: ServiceCenter 3: Client and GUI
Magic Solutions International, Inc. (known as Magic Solutions) was a company that specialized in help desk automation and asset management software. Based in the East Coast of the United States, the company emerged as an unplanned spin-off from a computer systems integrator, and was later considered one of the East Coast's most successful independent software vendors of the 1990s.
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