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zappos.com. Zappos.com is an American online shoe and clothing retailer based in Las Vegas, Nevada, United States. [1] The company was founded in 1999 by Nick Swinmurn and launched under the domain name Shoesite.com. In July 2009, Amazon acquired Zappos in an all-stock deal worth around $1.2 billion at the time.
Two months later, Hsieh joined Zappos as the CEO, starting with $1.6 million of total sales in 2000. By 2009, revenues reached $1 billion. Without a precedent to guide him, Hsieh learned how to make customers feel comfortable shopping for shoes online. Zappos offered free shipping and free returns, sometimes of several pairs.
For example, the online shoe retailer Zappos.com includes labels for free return shipping, and does not charge a restocking fee, even for returns which are not the result of merchant error. (Note: In the United Kingdom, online shops are prohibited from charging a restocking fee if the consumer cancels their order in accordance with the Consumer ...
Also good to know before you shop: Zappos always offers free shipping and returns.
Amazon has started charging customers a $1 fee if they return items to a UPS store when there is a Whole Foods, Amazon Fresh grocery store or Kohl’s closer to their delivery address. (Amazon ...
J. Crew, Abercrombie, H&M, Macy’s and other similar companies have all added shipping fees for mail-in returns. In addition, about 81% of merchants are now charging their customers a fee for at ...
