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If you do not remember any of this information, or you do not have a valid e-mail address on file, you will have to contact your MyCare help desk by sending an email to MyCare@rochesterregional.org or call (585) 922-1234 to help you regain access to your MyCare account.
Accessing through the website or mobile app: After five (5) login attempts, you will be prompted to reset your password. After three (3) password reset attempts, your account will be locked. You will need to contact the MyCare help desk to regain access.
Enter your activation code as it appears on your enrollment letter or After Visit Summary®. Your code is not case sensitive. Please enter your ZIP code.
Accessing through the website or mobile app: After five (5) login attempts, you will be prompted to reset your password. After three (3) password reset attempts, your account will be locked. You will need to contact the MyCare help desk to regain access.
Log in to your MyCare account! Sign up for MyCare Want to save your credit card or bank account for next time? You can also learn more about your bill, sign up for a payment plan, and review your payment history.