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Shopify is the name of its proprietary e-commerce platform for online stores and retail point-of-sale systems. [3] The platform offers online retailers a suite of services including; payments, marketing, shipping and customer engagement tools. [4] As of 2023, Shopify hosts 4.6 million stores across 175 countries. [5]
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In a conventional retail store, clerks are generally available to answer questions. Some online stores have real-time chat features, but most rely on e-mails or phone calls to handle customer questions. Even if an online store is open 24 hours a day, seven days a week, the customer service team may only be available during regular business hours.
Customer service is the assistance and advice provided by a company through phone, online chat, mail, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [1] but towards the end, the idea of a well-performed service is that of increasing revenues.
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