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The Mobile Telephone Service ( MTS) was a pre- cellular VHF radio system that linked to the Public Switched Telephone Network (PSTN). MTS was the radiotelephone equivalent of land dial phone service. The Mobile Telephone Service was one of the earliest mobile telephone standards. It was operator assisted in both directions, meaning that if one ...
They may work in an office with a call center or in retail. [1] [2] Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. [3]
A hotline is a point-to-point communications link in which a call is automatically directed to the preselected destination without any additional action by the user when the end instrument goes off-hook. [2] An example would be a phone that automatically connects to emergency services on picking up the receiver.
Italian telephone numbers are defined by an open telephone numbering plan that assigns subscriber telephone numbers of six to eleven digits. In addition, other short codes are used for special services. The plan is organized by types of services, [1] indicated by the first digit. Geographic landline numbers start with the digit 0, while mobile ...
Air-ground radiotelephone service. Air-ground radiotelephone service is a system which allows voice calls and other communication services to be made from an aircraft to either a satellite or land based network. The service operates via a transceiver mounted in the aircraft on designated frequencies. In the US these frequencies have been ...
Ringback number. A ringback number is a telephone number for a telephone line that automatically calls the line that the call was placed from, after the caller has hung up. The typical use of this facility is by telephone company technicians for testing a new installation or for trouble-shooting. [1]
Customer Support is a range of services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [1] Regarding technology products such as mobile phones, televisions, computers, software products or ...
The customer is always right. " The customer is always right " is a motto or slogan which exhorts service staff to give a high priority to customer satisfaction. It was popularised by pioneering and successful retailers such as Harry Gordon Selfridge, John Wanamaker and Marshall Field. They advocated that customer complaints should be treated ...
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