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  2. Service recovery - Wikipedia

    en.wikipedia.org/wiki/Service_recovery

    Service recovery. Service recovery is an organization's resolution of problems from dissatisfied customers, converting those customers into loyal customers. [1] It is the action a service provider takes in response to service failure. [2] By including customer satisfaction in the definition, service recovery is a thought-out, planned process of ...

  3. Pokémon: Mewtwo Returns - Wikipedia

    en.wikipedia.org/wiki/Pokémon:_Mewtwo_Returns

    Pokémon: Mewtwo Returns. Pokémon: Mewtwo Returns [a], is a special episode of the Pokémon anime series and a direct sequel to Pokémon: The First Movie (1998). [1] It was first broadcast in Japan on December 30, 2000 and was released on VHS and DVD in Japan on March 21, 2001. It went direct-to-video in Australia on August 17, 2001, then in ...

  4. The Return of Tarzan - Wikipedia

    en.wikipedia.org/wiki/The_Return_of_Tarzan

    The Return of Tarzan is a novel by American writer Edgar Rice Burroughs, the second in his series of twenty-four books about the title character Tarzan. The story was first published in the pulp magazine New Story Magazine in the issues for June through December 1913; the first book edition was published in 1915 by A. C. McClurg .

  5. DHL - Wikipedia

    en.wikipedia.org/wiki/DHL

    DHL [5] is a logistics company [6] providing courier, package delivery and express mail service, delivering over 1.7 billion parcels per year. [7] A subsidiary of the German logistics firm DHL Group, its express mail service DHL Express is one of the market leaders for parcel services in Europe and Germany's main courier and parcel service.

  6. Abnormal return - Wikipedia

    en.wikipedia.org/wiki/Abnormal_return

    In stock market trading, abnormal returns are the differences between a single stock or portfolio's performance and the expected return over a set period of time. [1] Usually a broad index, such as the S&P 500 or a national index like the Nikkei 225, is used as a benchmark to determine the expected return. For example, if a stock increased by 5 ...

  7. The Return (2003 film) - Wikipedia

    en.wikipedia.org/wiki/The_Return_(2003_film)

    Box office. US$4.4 million. The Return ( Russian: Возвращение, romanized : Vozvrashcheniye) is a 2003 Russian coming-of-age drama film directed by Andrey Zvyagintsev and released internationally in 2004. It tells the story of two Russian boys whose father suddenly returns home after a 12-year absence. He takes the boys on a holiday ...

  8. Refund - Wikipedia

    en.wikipedia.org/wiki/Refund

    Refunds of money. Product return, a process in which a customer returns a product to the original retailer in exchange for money previously paid. Money back guarantee, a guarantee that, if a buyer is not satisfied with a product or service, a refund will be made. Tax refund, a refund on taxes when the tax liability is less than the taxes paid.

  9. HMV - Wikipedia

    en.wikipedia.org/wiki/HMV

    HMV. HMV is a music and entertainment retailer, founded in the United Kingdom in 1921. As of February 2024, it is currently operating in the United Kingdom, Ireland, Japan and Belgium, as well as having concessions at Toys "R" Us locations in Canada.