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Customer service is a tough industry to work in, but with the right skills you can be successful and reap the awards of helping clients.
Presently, the customer success function within most organizations is embodied in the customer success manager (CSM), client relationship manager (CRM), or client strategy consultant (CSC) job titles.
June 4, 2024 at 6:01 PM. Getty Images/iStockphoto. PepsiCo hired a blind worker for a North Carolina call center, then fired him after he requested accommodations, federal officials said in a ...