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Zazzle is an American online marketplace that allows designers and customers to create their own products with independent manufacturers (clothing, posters, etc.), as well as use images from participating companies.
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Online help is also provided via live chat systems, one step removed from telephone calls. This allows the support person to conduct several support sessions simultaneously, thus reducing costs. The transcript is immediately available and can be sent to the customer after the session ends.
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Some notable examples include Zazzle which enables users to share their purchases, Macy's which allows users to create a poll to find the right product, and Fab.com which shows a live feed of what other shoppers are buying. Onsite user reviews are also considered a part of social commerce.
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