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Engage in customer conversations — anytime, anywhere

Offer real-time assistance remotelyManage conversations across email, chat, phone, web, and social media on your helpdesk from wherever you are - all you need is a laptop or a cellphone.
Automate routine workflowsLet your support operations run on autopilot while you focus on having meaningful conversations.
Deflect common customer questionsDocument FAQs, how-tos, and help-guides to help your customers and your team find answers quickly.
Gather insights effortlesslyKeep tabs on team and agent workload and performance with custom reports and live-dashboards that capture data in real-time.

Engage in customer conversations — anytime, anywhere

Offer real-time assistance remotely

Manage conversations across email, chat, phone, web, and social media on your helpdesk from wherever you are - all you need is a laptop or a cellphone.

Automate routine workflows

Let your support operations run on autopilot while you focus on having meaningful conversations.

Deflect common customer questions

Document FAQs, how-tos, and help-guides to help your customers and your team find answers quickly.

Gather insights effortlessly

Keep tabs on team and agent workload and performance with custom reports and live-dashboards that capture data in real-time.

Why choose Freshdesk?

Trusted by 60,000+ customers worldwide

“We began looking for a new tool in autumn and were keen to get one in place and optimised ahead of the Christmas peak period. Freshdesk ensured that the implementation process was as smooth as possible, and the team were up and running within 48 hours.”

Vaughan Potter

Head of Customer Services

Hamleys

Read full case study

“We were blown away when we saw Freshdesk. The combination of social, email, knowledge base, mobile, and gamification all together is what sealed the deal for us.”