IT Service Desk Solutions
Incident management, service requests, access requests and IT knowledge inquiries require significant resources. Our outsourced service desk provides your employees with a 24/7 single point of contact (SPOC) without the additional strain.
24/7 support
Gain access to around-the-clock support for your employees and their tools, applications (including cloud-based solutions) and operating systems.
Reduce operational costs
Our highly-trained service desk agents will handle your IT support needs, freeing up your in-house team to concentrate on your core business.
Maximize productivity
Providing a single point of contact for your employees ensures minimal downtime, allowing your workforce to perform at their best and achieve their objectives effectively.
Fully customizable IT Service Desk Solutions
Engage our team of experts to design an IT Service Desk Solution to meet your organization’s unique requirements.
Multichannel, on-demand support
Employees can leverage email, chat, voice and more.
Persona-based engagement
Each persona type (e.g., executives, mid-level or entry-level employees) receive personalized assistance based on their distinct needs.
Intelligent automation
Automate your employees’ most common requests using bots and machine learning (ML) applications.
Virtual personal assistants
Using ML and natural language processing (NLP), our virtual assistants go beyond answering simple employee questions by engaging in active dialogue and providing relevant recommendations.
Self-service
Delivered through a centralized portal, employees can access services that include automated scripts, a knowledge management portal, known issues, how-to videos, peer support and more.
Visual engagement
We can enable agents to see what the employee sees through our partnership with TechSee, a category leader in intelligent remote visual support for contact centers.
Explore our success stories
Discover how TELUS International partnered with a leading travel and hospitality brand to deliver a robust service desk solution to enhance its digital workplace during challenging industry conditions.Read moreOutcome Spotlight
< 2%abandon rate22second average speed to answer
- Discover how TELUS International partnered with a leading travel and hospitality brand to deliver a robust service desk solution to enhance its digital workplace during challenging industry conditions.Read more
Outcome Spotlight
< 2%abandon rate22second average speed to answer
