What's New Explore the new updates and features of BoldDesk in our May release. Learn More.
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Effortlessly resolve 70% of customer inquiries with our all-in-one platform. AI and workflow automation support deliver a seamless experience for your agents and your customers.
Workflow
Use no-code automation to create business-specific workflows to perform recurring manual tasks at each stage of the ticket life cycle.
AI Copilot speeds up replies to customers with suggestions, grammar checks, and translations to the customers’ native languages.
AI Copilot speeds up replies to customers with suggestions, grammar checks, and translations to the customers’ native languages
Use AI to summarize past conversations so that agents can understand the context around a ticket for faster customer service.
AI Copilot gives agents relevant solutions from their knowledge base to use in responses.
AI Copilot turns resolved tickets into knowledge base articles by identifying article opportunities, writing drafts, and polishing them for you.
Boost your efficiency! Solve 1.5x more tickets daily with fewer clicks, smarter AI tools, and streamlined workflows.
Boost your efficiency! Solve 1.5x more tickets daily with fewer clicks, smarter AI tools, and streamlined workflows.
Stop switching systems to find the information you need. BoldDesk puts everything in one convenient interface.
BoldDesk’s built-in reports and dashboards help you manage your support team toward optimal performance.
Automate
Collaborate
Reporting
CustomizationAutomateAutomatically assign tickets to agents round-robin or based on their workloads.
Automate repetitive tasks with time-based triggers.
Create SLAs to ensure fast response times.
Easily manage a support team that works round the clock.
CollaborateAdd private notes to tickets and mention agents in replies.
Share ticket ownership with teams in other departments that do not have access to the ticket.
Reply to common tickets quickly with frequently used response templates.
Connect child and parent tickets.
ReportingTrack and analyze the inflow of tickets over time.
Get the full picture of how well your team satisfies SLA policies.
Track the performance of an entire team or individual agents.
Track and analyze ticket response ratings from customers in real time.
CustomizationCustomize the help center to maintain your brand’s identity.
Customize ticket forms for each brand! Add, remove, and reorder fields for a perfect fit.
Map your help center to a custom domain to further maintain brand identity.
Customize views, roles, statuses, email templates, and more.
We're with you every step of the way. No matter what plan you choose, our services are designed to enhance the value of your investment.
Buying software is just the start. We're here to help you implement it from day one to address your business’s customer service needs.
Our free trial support is better than their enterprise support. 24/5 support on all plans, unlike most help desks.
Only pay for the features you need. No hidden costs and no extra costs for training or support.
Our free expert migration service makes it simple to switch from any other help desk software to BoldDesk.
Integrate with your favorite tools and apps, to simplify your workflow, reduce data clutter, and increase your productivity.
Here are a few kind words from some of our happy customers.
I particularly appreciate their Startup Program. I like its customization and analytics options. Additionally, their proactive customer service is commendable
No need specific skills in order to configured it and use it
User-friendly interface, Competitive price, quick response and keep following to resolve our issues.
WHO WE ARE?
Syncfusion has been helping developers worldwide build powerful line-of-business software for over 22 years. Our flagship component suite includes over 1,800 UI widgets and frameworks that help reduce development time and complexity.
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