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*Promotional discount of 40% off the standard rate applies to monthly recurring voice extension charges for up to 99 lines. Offer available for new accounts only, and only for purchases completed online. Discount does not apply to add-ons, features, hardware, or one-time charges. Taxes and fees not included. Services and billing will continue until canceled. You may cancel at any time through the Vonage online portal or by calling customer care, but cancellation within the contract term is subject to Early Termination Fees up to the total price of your service contract. To apply the discount, choose a plan and enter the promo code 40PERCENTOFF on the payment screen when you checkout online. Offer valid through 7/5/2023
Usually the term cloud phone refers to a group of phones as in a business phone system. VoIP eliminates the need for copper wires to create a global phone network. Cloud calling is the ability to deliver phone calls over the Internet. Along with this ability comes various related applications, such as virtual voicemail, 800 and local numbers, and call forwarding. Actually, the definitive description of a cloud based phone system is the ability to use the Internet to deliver calls, route phone calls accurately, and provide the add-on services such as virtual voicemail.
Since all information is digitally stored, your company can lose the wires and the answering machines. The cloud phone system’s seamless integration lets even small businesses, especially those with employees who work remotely, to collaborate easily.
Because the phone data does not reside in your physical phone or attached copper wires, you have access to that data for many purposes. You can have all of your communication devices, such as fax, video, web conferencing, and phone unified across a wide range of locations for different purposes. As a bonus, a VoIP phone system gives you the option of managing all of these services from one place. This gives you amazing flexibility in being able to expand your cloud phone system easily, as your business grows.
In addition to convenience, a cloud phone system saves money. Most businesses must spend a significant amount of money on maintaining a phone server, licensing software, and using electricity to run a traditional phone system. So, the bottom line is that you will have lower power costs, lower staffing costs, with virtually no capital costs at all.
Having a cloud phone number can mean more reliability overall for your company since all of the services are on your premises. Your cloud service provider can usually help you with any issues you have without needing to be physically present. Unlike a physical phone system, in case of a fire or flood, your data is safe because it is off site and in no danger.
Moving your business’s phone system to the cloud can improve your ability to service your customers, improve your employee productivity, and keep your costs down. The benefits of this move can give your business a competitive edge.
RingEX is a teamwork-oriented UCaaS (Unified Communication as a Service) platform. It has built-in collaboration tools like VoIP calling, SMS messaging, team chat, and video conferencing.
The platform lets you invite users by email and build a custom phone system with voicemail transcription, call recording, and adaptive Interactive Voice Response (IVR) menus for self-service routing. You can also create dozens of team-chat channels where members can message each other, send images, share files, and assign tasks with due dates.
HD-video meetings host up to 200 participants and are supported by AI-based tools. These include auto-generated insights, background noise reduction, live transcription, and collaborative drawing whiteboards.
According to Emma Grotluschen, Senior Manager of Customer Service at Swanson, RingEX Contact Center enables their entire team "to improve [their] customer service operation." She adds, "The reporting capabilities help us continually monitor and improve our performance, and [with] the automatic call recording, our supervisors tripled the calls they can review."
Why we chose RingEX: RingEX offers VoIP plans with a collaborative, well-rounded UCaaS platform suitable for large and small businesses. All plans also enable unlimited calling in the US and Canada.
Our experience: We liked how we were able to get set up in minutes. RingEX's app was also easy to use and let our team members instantly interact through various mediums.
Vonage is a UCaaS platform offering VoIP and SMS, live chat, and video functionality—these three features are becoming increasingly popular with young audiences. Its Business Communications platform has basic phone-system features and collaboration tools.
The Vonage desktop, browser, and mobile apps come with standard calling features, including routing via auto attendant and call management tools like call holding, forwarding, and parking. Queues and multichannel business inboxes are also available as add-ons.
This service's team messaging lets individuals and groups communicate easily. Video calls come with collaboration features like whiteboards with 20 participants, team chat, waiting rooms, and integration with calendar apps for scheduling.
Kevin Peña, Strategic Partnerships Manager at Headsets.com, says, "Since moving to Vonage Business Communications, we have team members working in home stations, office stations, or both, and they are able to seamlessly log in from wherever they are that day. We can log in to our VBC accounts and make or receive calls from a cell phone just as easily as an office phone with a simple, user-friendly interface that keeps calls, voicemails, and messages all in one place."
Why we chose Vonage: Vonage Business Communications offers straightforward VoIP features that are easy to use. It also includes Vonage Meetings, with voice, video, and messaging collaboration in every plan.
Our experience: We liked Vonage's video collaboration whiteboards and team messaging. Its desktop click-to-call feature was particularly convenient for spur-of-the-moment communication.
Zoom Phone is Zoom's VoIP phone system, not to be confused with its Meetings video-conferencing app or Zoom One collaboration platform. Zoom Phone includes team chat and bundles with Zoom One, to make collaboration more available and intuitive to remote workers. The Zoom app—available on desktop, browser, and mobile—unites all of the company's applications in a seamless interface, but also works with Zoom Phone alone.
This phone system is perfect for companies that want an advanced phone-only solution without other communication channels. All three pricing plans have the same features, varying by unlimited calling area and call-pricing structure: a US- and Canada-based pay-per-minute plan, a US-Canada unlimited calling plan, and unlimited domestic calling plans in over 40 different countries. The two unlimited plans also come with an add-on allowing limitless calling to 19 other countries. Local and toll-free Direct Inward Dial (DID) numbers can be purchased in several countries worldwide.
The Zoom Phone system provides access to an expansive library of advanced call center features. These include unlimited queues, ring groups (a cluster of phone extensions that share incoming calls), call distribution, voicemail transcription, call recording, routing via IVR, and flipping between devices. While Zoom Phone doesn't provide analytics, it does deliver call-center monitoring through supervisor surveillance, barge, and takeover. The chat and video functionality are also standard but can be greatly improved if you bundle Zoom One as a synchronous UCaaS platform.
Why we chose Zoom Phone: Zoom Phone boasts a wide variety of advanced call center features, with unique global and domestic unlimited calling options.
Our experience: We like that Zoom Phone offers affordable pricing plans and unlimited queueing, but wish it had queue analytics for greater visibility.
businesses clicked on a VoIP service this month
