Land a job as the go-to tech resource
Kick off a career in the high-growth field of IT support. In the Google IT Support Certificate program, you’ll learn how to configure hardware and software, manage Cloud resources, troubleshoot real technical problems on Windows and Linux machines, and more.
Why this program is right for you
See what's in store
NEW Practice applying AI skills to a workplace scenario, like using generative AI tools to draft IT support messages
COURSE 1 • 21 HOURS
In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service.
COURSE 2 • 27 HOURS
This course is designed to provide a full overview of computer networking. We’ll cover everything from the fundamentals of modern networking technologies and protocols to an overview of the cloud to practical applications and network troubleshooting.
COURSE 3 • 33 HOURS
In this course, through a combination of video lectures, demonstrations, and hands-on practice, you’ll learn about the main components of an operating system and how to perform critical tasks like managing software and users, and configuring hardware.
COURSE 4 • 25 HOURS
In this course, you’ll learn about the infrastructure services that keep all organizations, big and small, up and running. We’ll deep dive on cloud so that you’ll understand everything from typical cloud infrastructure setups to how to manage cloud resources.
COURSE 5 • 31 HOURS
This course delves into the fundamentals of information security, including authentication, authorization, and accounting, and explores various network security solutions, ranging from firewalls to Wi-Fi encryption options. The course is rounded out by putting all these elements together into a multi-layered, in-depth security architecture.
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The world of IT is full of opportunity
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339,000+
open jobs in the high-demand field of IT support1 -
$63,000+
is the median entry-level salary in IT support2 -
75%
of graduates report a positive career outcome within 6 months of completion3
Gain the skills you need to be an IT support technician, help desk technician, IT specialist, and more.
Connect with 150+ top employers
How people used their certificates to break into IT
“I worked in retail and needed to make a change. The certificate is really designed for you to go at your own pace. This is something that anybody can do.”
Amie H., IT Specialist at United States Department of the Navy and Google IT Support Certificate graduate
“The Google IT Support program gave me the proper foundation to find a career in IT. Anytime someone asks me for advice on breaking into IT, the first thing that comes to mind is this program. Being able to learn at my own pace and hear the stories of others who have come from similar backgrounds was pivotal in my success. The program helped transform my life, and I know that it can do the same for others."
Alex C., Information Security Analyst at Truckstop.com and Google IT Support Certificate graduate
"Sometimes when you come from a different career path, you may be at a stop in your life where you feel like you're too old or that others are progressing while you're left behind, but the certificate gives you the confidence to say 'I'm learning this stuff. I'm doing it. I can apply and I can succeed if I put my mind to it'"
Amiri F. , Workstation Analyst at BlueCross BlueShield South Carolina and Google IT Support Certificate graduate
What you'll walk away with
Get the skills you need to become an IT professional
Enroll now and take your first step toward a fulfilling career in IT.
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Go even further in your career by combining the skills you learn in the IT Support Certificate with our more advanced and specialized programs.
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Frequently asked questions
IT stands for information technology and refers to the use of computers and other devices to create, process, store, secure, and exchange electronic data.
IT support is troubleshooting and problem solving in the field of information technology, including setting up computers for users within an organization, overseeing computer systems, and debugging whenever a problem arises.
Businesses, nonprofits, school systems, and government organizations all rely on technology. Computers break, systems fail, phones die – when that happens, we need experts to fix them. IT support is all about troubleshooting and problem solving when the tech fails, and providing great customer service along the way. A job in IT support can mean in-person or remote help desk work in a range of organizations across many different industries.
A career in IT can encompass many different things. Types of careers in IT may include jobs working with:
- Hardware and infrastructure
- Information security
- Cloud computing technologies
- Computer networks
- Storage and data
A job in IT can mean in-person or remote help desk work in a range of organizations across many different industries. In-demand IT jobs include:
- Database administrator
- IT specialist
- Tech support specialist
- Systems analyst
- Network engineer
- Help desk technician
- IT support specialist
- IT technician
- Computer user specialist
- IT assistant
An IT certificate is an end-of-program credential earned by completing a professional training program and demonstrating competency in core areas. There are no prerequisites for the IT Support Certificate.
A certificate in information technology can be the start of a promising career. The Google IT Support Certificate curriculum is developed and taught by Google experts with years of experience in the field. More than 150 companies in the Google Career Certificates Employer Consortium are committed to considering Google Career Certificate graduates for entry-level jobs.
There are two Google IT certificates available: an introductory-level IT Support Certificate and an advanced-level IT Automation with Python Certificate.
The Google IT Support Certificate is available in English, French, Portuguese, Spanish, Korean, Arabic, Bahasa, and Ukrainian on Coursera, an online learning platform that offers access to online courses.
In addition to expert training and hands-on projects designed to prepare you for a job in IT, you’ll get exclusive access to CareerCircle, which offers free 1-on-1 coaching, interview and career support, and a job board to connect directly with employers, including over 150 companies in the Google Career Certificates Employer Consortium.
Those planning to attend a degree program can utilize ACE®️ recommendations, the industry standard for translating workplace learning to college credit. Learners can earn a recommendation of 15 college credits for completing the IT Support or IT Automation with Python Certificates, the equivalent of 5 college courses at a bachelor’s degree level. This aims to help open up additional pathways to learners who are interested in higher education, and prepare them for entry-level jobs.
To share proof of completion with schools, IT certificate graduates will receive an email prompting them to claim their Credly badge, which contains the ACE®️ credit recommendation. Once claimed, they will receive a competency-based transcript that signifies the credit recommendation, which can be shared directly with a school from the Credly platform. Please note that the decision to accept specific credit recommendations is up to each institution and is not guaranteed.
Yes, the Google IT Support Professional Certificate program aligns with the objectives covered by the newly updated CompTIA A+ certification. This Certificate program contains content that prepares you to take the CompTIA A+ exam. Upon completion of the certificate program, you can download the CompTIA A+ exam objectives to ensure that you’ve studied everything before taking the exams.
If you complete the certificate and pass the CompTIA A+ certification exams, you’ll have access to a new dual credential from CompTIA and Google: a badge that can be posted on LinkedIn to catch the attention of potential employers. Learn more here.
Interview Warmup is a tool that lets anyone practice answering interview questions, based on Google Career Certificate fields, to get more confident and comfortable with the interview process. Your answers are transcribed in real time so you can review what you said and discover patterns in your responses. Learn more here.
Footnotes