Deliver exceptional CX with an all-in-one cloud call center system
Genesys unifies customer and agent experiences across phone, email, chat, text and social channels.
Genesys unifies customer and agent experiences across phone, email, chat, text and social channels.
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Genesys Cloud™ is the world’s #1 experience orchestration platform, trusted by more than 4,800 organizations in over 100 countries. But why do so many different businesses choose Genesys to amplify their customers’ experiences? Four reasons set Genesys Cloud apart.
No legacy systems or on-premises headaches — Genesys Cloud is built with today’s digital environment in mind. Our native API-first open cloud platform means your call center solution is modern and native to the cloud, with a continuous product innovation cycle that allows your business to provide cutting-edge customer service, no matter what changes.
Genesys Cloud combines call center service, workforce engagement support, and customer engagement capabilities in a single platform. Reach customers on any channel — voice, chat, SMS, social media and more — with one login, no browser tabs, and no fuss. Provide seamless end-to-end experiences for your employees and customers alike.
With native artificial intelligence (AI) infused throughout the platform, Genesys Cloud can help predict customer needs, identify new trends, and give you the tools to make data-driven decisions for better customer service. Genesys Cloud AI is ready to work out of the box, and you can easily configure it and optimize to meet the specific needs of your employees and your customers.
The Genesys Cloud platform is trusted by the world’s leading companies across all industries, and it’s proven to enhance customer experience. It’s the most reliable call center software solution on the market, with 99.996% uptime. And we take security and compliance seriously to protect your customer data and ensure your operations meet industry regulations.
50%
reduction in TCO
97%
first-response resolution
100%
improvement in agent efficiency
269%
ROI with 4.8 month payback
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
